سياسية الاستبدال والاسترجاع

Replacement and Return Policies Thank you for choosing Al-Tuffaha Al-Nahasiya for purchasing your favorite impressive products. We are pleased to serve you. Sometimes you may change your mind regarding the products you purchased, no problem. We at (Al-Tuffaha Al-Nahasiya) store will do our best to make the return or exchange process as simple and smooth as possible. We have facilitated the return or exchange process through the following procedures: Return or Exchange Period Policy: When you wish to exchange or return the product, you must contact us first. The customer has the right to return the product within 3 days from the date of receipt, provided that the product is intact and has not undergone any change, and the customer bears the full shipping costs. The cost of the product will be refunded to the customer within 14 working days. The customer has the right to exchange the product for another product before the shipment is sent. After the shipment is sent, the exchange can be made within 14 working days, and the customer bears the full shipping costs and any price difference if applicable. If the product is defective or does not match the specifications specified at the time of purchase, the customer has the right to exchange or return the product within 14 days. In this case, the customer must send proof of shipping costs, including: tracking number, shipping method, and cost. The customer then has the right to a full refund. Products included in discounts and offers are not exchangeable or refundable. Products cannot be returned or exchanged in the following cases: – No return is accepted after 3 days from the date of receipt. – If the product has changed from its original condition for any reason.